Customer-Focused Technical Services Specialist

Shape customer solutions at Atlantic Packaging as a Technical Services Representative. Collaborate directly with clients to troubleshoot issues and facilitate optimal product performance.
In this pivotal role, you will act as the primary technical consultant for customers while ensuring alignment with production capabilities. You’ll visit customer sites, provide on-the-spot technical support, and coordinate necessary improvements alongside sales and operations teams. Your insights will drive customer satisfaction and product efficiency.
Key Responsibilities:
• Conduct detailed customer visits to review performance
• Maintain records through Technical Service Reports
• Offer hands-on support during technical operations
• Evaluate and audit packaging quality and processes
• Drive product design enhancements through collaboration
Requirements:
• Experience in the corrugated packaging industry
• Proficient in process and quality assessment
• Strong problem-...