Customer-Focused Solutions Analyst (Mortgage Tech)

Empresa líder is seeking a customer-focused Solutions Analyst to support users of their mortgage document preparation platform. In this role, you will manage customer inquiries and provide troubleshooting support, ensuring high customer satisfaction.

The ideal candidate will possess technical aptitude and be skilled in translating customer requests into actionable requirements. Experience in customer service, business-level English fluency, and a solid understanding of programming or scripting is essential.

Preferred qualifications include prior experience in financial services or with document generation systems.