Customer-Focused Service Centre Manager

Elevate customer service excellence as a Service Centre Manager. Lead your team to deliver outstanding experiences while managing daily operations effectively.
In this pivotal role, you will oversee all aspects of the Service Centre, dedicating 90% of your time to customer interactions. Responsibilities include nurturing customer relationships and strategically managing staff to meet goals. Your leadership will drive revenue opportunities and foster team growth, ensuring a high-performing environment.
Key Responsibilities:
• Ensure exceptional customer care in every interaction
• Identify revenue-boosting opportunities for the Service Centre
• Lead and manage team performance strategically
• Provide hands-on support and guidance to team members
• Collaborate to achieve service goals and enhance operations
Requirements:
• Minimum 3 years of management experience
• Proven leadership skills with a focus on team development
• Enthusiastic approach to overco...