Customer-Focused Service Administrator Role

Drive customer engagement as a Service Administrator at Mark Wilson's Better Used Cars in Guelph, ON. This full-time role emphasizes customer service and communication across departments.
As an integral part of the dealership, the Service Administrator will handle customer interactions daily. You will address inquiries, organize appointments, and work closely with teams to optimize customer satisfaction. A tech-savvy approach and strong communication skills are vital to succeed in this fast-paced environment.
Key Responsibilities:
• Address inbound and outbound customer queries efficiently
• Coordinate scheduling for service and sales processes
• Qualify leads and assist with customer appointments
• Maintain engagement through follow-up communications
• Track data using dealership CRM systems
Requirements:
• Experience in a customer service or sales setting
• Excellent verbal and written communication capability
• Strong problem-solving and multitasking...