Customer-Focused Collections Representative

Join LendCare as a Collections Representative, dedicated to helping customers manage overdue accounts through empathy and effective negotiation. This customer-first role enhances financial solutions.
At LendCare, part of the goeasy family, you will engage with customers to negotiate repayment plans on overdue financial loans. This role requires excellent communication skills and the ability to manage multiple tasks while being sensitive to customer needs. You will document activities and support overall operational efficiency.
Key Responsibilities:
• Conduct outbound calls to discuss repayment options
• Support account management for overdue accounts
• Exhibit compassion and understanding in interactions
• Utilize online tools for initial trace work
• Maintain meticulous documentation of collection processes
Requirements:
• 1–2 years in customer service or collections
• Experience with dialer systems is an asset
• Excellent communication capabilities