Customer Focused Claims Team Supervisor London

Overview

Become the Supervisor for Health & Dental Claims at Manulife in Waterloo, Ontario, where you will lead a customer‑centric claims team. This hybrid role emphasizes operational excellence and employee engagement, and as the Supervisor you will ensure that high service quality and productivity standards are met.

This role involves coaching team members, managing workloads, and addressing operational challenges to achieve impactful customer outcomes. Your leadership will foster a positive work culture rooted in Manulife's values.

Responsibilities

• Direct daily team operations and service delivery
• Coach team members to enhance their development
• Address performance concerns with integrity
• Monitor service levels and productivity metrics
• Collaborate with internal partners for service excellence

Qualifications

• 3–5 years in leadership or customer service roles
• Experience wi...