Customer Experience Team Leader | KPI-Driven Coach

Sutherland in Barranquilla is seeking a Manager to lead and inspire a team of consultants. In this role, you will monitor KPIs, drive performance results, and foster a positive work environment. You will coach team members and ensure compliance with company standards while influencing organizational outcomes.

The ideal candidate will possess strong leadership skills, experience in improving customer experiences, and the ability to analyze operational challenges. This position offers an opportunity to impact service delivery excellence.