Customer Experience Team Lead

TaskUs is seeking a Team Leader in the Philippines to guide a customer support team across phone, email, and live chat channels. You will coach team members, monitor SLAs and KPIs, manage shift schedules, and report performance to clients.

This role requires strong communication, coaching skills, and hands-on CRM tool experience. You will lead day-to-day operations, drive team development, and collaborate with other departments to ensure service excellence.