Customer Experience Supervisor – Reception and Call Center

Job Summary

The role of a Client Experience Supervisor revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, proactive, and 'switched on' individual with excellent interpersonal skills and the ability to work well under pressure in a fast‑paced environment.

Main Responsibilities

• Acting as a first point of contact at the IFZA Reception and Call Center for Professional Partners, Clients, and visitors.
• Overviewing and supporting the smooth running of the IFZA Reception and Call Center, ensuring all aspects of the client experience are delivered to the highest level.
• Preparing, maintaining, and cross‑checking various departmental reports.
• Training new staff on the Reception and Call Center SOPs to ensure efficiency and smooth transition into their new role.
• Delivering prompt, courteous, and efficient as...