Customer Experience Specialist

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
Thermo Fisher Scientific is committed to delivering seamless, customer-centric digital experiences across our global commercial platforms to enable our customers to make the world healthier, cleaner, and safer. As part of the Customer Insights team within Digital Customer Experience and Digital Commerce, the Customer Experience Analyst II supports the ongoing management and optimization of our digital Voice of the Customer (VoC) program.
This role combines operational oversight of digital customer feedback with analytical reporting and insight generation. You will be responsible for identifying opportunities to enhance the digital customer experience through daily monitoring and triaging of customer feedback, coordinating with internal teams to support issue resolution, and analyzing trends to ensure visibility of customer sentiment, experience drivers, and pain points. Serving as a customer advocat...