Customer experience specialist

Thanks to your listening skills and client orientation, you will be responsible for overseeing contact with clients via CDMV’s communication channels. Your daily routine will include answering clients’ questions, identifying their needs, documenting interactions and handling certain transactions, such as order taking.

“The ideal candidate is motivated, organized and mindful of the reality of our clients in order to support them in their interactions with the company. With their dynamism and dedication, they will easily integrate into our team.” – Maggie Boucher, Supervisor, Customer Experience.

Interested in joining a team where making the client experience is a top priority?

What you’d mainly be responsible for:

• Interacting with clients by phone, email, fax or any other communication channel:
• Documenting these interactions in the different IT systems(CRM, ERP, etc.);
• Going beyond the transactional aspect in order to est...