Customer Experience Specialist Orders & Process Improvement

Johnson & Johnson is hiring a Customer Service Specialist based in Bogotá, Colombia. This position entails managing customer inquiries and requests, processing orders, and analyzing service data to enhance customer satisfaction.

The ideal candidate must demonstrate strong bilingual communication skills in Spanish and English or Portuguese, along with proficiency in relevant technical tools such as MS Office and SAP. The role emphasizes continuous improvement through effective problem-solving and customer management.