Customer Experience Specialist Long-Term Care

Enhance customer success in Long-Term Care as a Customer Experience Specialist. Engage with customers while supporting project delivery and building lasting relationships.
This early-career role involves direct interaction with customers, working closely with senior Customer Experience Managers. Your focus will be on supporting implementations for the GoldCare system, alongside various projects to drive customer adoption and satisfaction. You will need a background in Home & Community Care or Long-Term Care to qualify for this engaging position.
Key Responsibilities:
• Support end-to-end customer experience processes
• Assist with GoldCare implementations and initiatives
• Deliver training and advice on system configurations
• Capture feedback to create actionable insights
• Build strong relationships through regular engagement
Requirements:
• 3–5 years in a customer-facing role
• Healthcare industry experience is mandatory
• Experience with GoldCare or...