Found Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.
Position
Customer Experience Specialist
Location
Valencia, Spain
Work model
on-site
Employment type
Full-time
Duties and Responsibilities
- Provide customer support via phone, email, and chat for users of the fintech platform
- Assist customers with payment‑related inquiries, refunds, cancellations, and account‑related questions
- Mediate disputes between customers and partner webshops to ensure positive customer outcomes
- Troubleshoot customer issues and contribute to process improvements and operational efficiency
- Support achievement of team KPIs including customer satisfaction, response times, and handling times
- Identify recurring customer feedback patterns and communicate ...
Ready to Apply?
Submit your application for Customer Experience Specialist (Dutch) (Valencia) at Sin nombre
Apply Now