Found Description
Position: Customer Experience Specialist (Dutch)
¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
Location: Valencia, Spain
Work model: on‑site
Employment type: Full‑time
DUTIES AND RESPONSIBILITIES
Provide customer support via phone, email, and chat for users of the fintech platform
Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
Mediate disputes between customers and partner webshops to ensure positive customer outcomes
Troubleshoot customer issues and contribute to process improvements and operational efficiency
Support achievement of team KPIs including customer satisfaction, response times, and handling times
Identify recurring customer feedback patterns and communicate insights to internal stakeholders
Collaborate with colleagues to improve customer experience and optimise business processes
¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
Location: Valencia, Spain
Work model: on‑site
Employment type: Full‑time
DUTIES AND RESPONSIBILITIES
Provide customer support via phone, email, and chat for users of the fintech platform
Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
Mediate disputes between customers and partner webshops to ensure positive customer outcomes
Troubleshoot customer issues and contribute to process improvements and operational efficiency
Support achievement of team KPIs including customer satisfaction, response times, and handling times
Identify recurring customer feedback patterns and communicate insights to internal stakeholders
Collaborate with colleagues to improve customer experience and optimise business processes
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