Customer Experience Specialist - Dutch Speaker

Job Description

As a Customer Experience Specialist, you will identify recurring customer feedback patterns and communicate insights to internal stakeholders.

Detailed Duties and Responsibilities

• Support achievement of team KPIs including customer satisfaction, response times, and handling times
• Stay up to date with internal policies, fintech processes, and industry regulations
• Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
• Identify recurring customer feedback patterns and communicate insights to internal stakeholders
• Deliver high-quality customer experience within a fast-paced international fintech environment.
• Provide customer support via phone, email, and chat for users of the fintech platform
• Troubleshoot customer issues and contribute to process improvements and operational efficiency
• Collaborate wi...