Found Description
Position Overview
Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience.
Responsibilities
- Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys.
- Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders.
- Conduct data deep dives across customer journeys to identify opportunities for improvement.
- Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements.
- Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends.
- Contribute to discovery research on key issues such as cancellations, order delays, and support performance.
- Prepare insight reports and presentations for senior leadership ...
Ready to Apply?
Submit your application for Customer Experience Specialist - Dubai, UAE at Talabat
Apply Now