Customer Experience Specialist at RCT

Enhance customer journeys as a Customer Experience Specialist at RCT. This full-time opportunity focuses on quality interactions and helping individuals in need, diverging from sales-driven environments.
You will answer customer inquiries with a dedicated approach and keep records accurate in this role within the Customer Experience department. You must be comfortable working with multiple systems while actively collaborating with colleagues to enhance your knowledge of services and products. RCT prioritizes a culture of support and inclusiveness.
Key Responsibilities:
• Respond to customer queries attentively
• Maintain and update the customer database
• Provide assistance in line with service policies
• Collaborate with different teams on service offerings
• Execute other duties as needed
Requirements:
• High school diploma or equivalent
• At least one year of customer service experience
• Strong verbal and written English skills
• French communica...