Customer Experience Senior Manager - Priority Banking (UAE Nationals Only)

To comply with country regulations, we are looking for UAE talent to fill this role.

Responsibilities

• Develop and implement segment CX strategy focused on business priority and need.
• Act as the single point of contact for all strategic projects taken up in priority banking to enhance Customer Experience.
• Define annual focus areas for affluent segment customers and communicate the same to customers and front‑end staff.
• Enhance the affluent segment products onboarding and after‑sales journeys across all touchpoints.
• Set up a framework for gathering and consolidating key market and competitor trends relevant to serving affluent customers.
• Analyze potential threats and opportunities presented by external factors.
• Understand the competitive landscape and implement best practices to ensure a world‑class experience for affluent customers.
• Continuously collect internal and client feedback to enh...