Customer Experience Representative

We are seeking a Customer Experience Specialist responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer e-commerce operations.The specialistwill work within a team to ensure an exceptional customer experience from pre-purchase to post-delivery.
**Key Responsibilities**:**Order Management**: Manage daily tasks including checking dimensions, approving templates, providingtracking updates, and liaising between customers and the production team.
**Product Expertise**: Serve as a product expert, providing detailed information on custom-made-to-order hot tub covers, offer measuring support, and identify and capitalize on cross/upsell opportunities tobuild the best cover possible.
**Order Processing**: Place and amend orders in the e-commerce backend (Shopify).
**Issue Resolution**: Research and resolve order issues (e.g., lost, damaged, incorrect dimensions) and liaise with third parties to file claims when necessary.
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