Job Purpose:
Reporting to the Director, Retail Support Services, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner.
Principal Responsibilities:
Providing an exceptional customer experience alwaysConducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide first call resolutionReviewing electronic correspondence from customers, across several channels, and actively prioritize, resolve & follow up with relevant business partners to ensure timely resolutionAccountable for investigating all customers issues and to work with other business partners to resolve the issuesKeep accurate, detailed and professional records of customer interactions, including details of inquiries, complaints and com...