Customer Experience Representative

**Job Description: Customer Experience RepresentativeSummary**
**100% Remoto**
Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints.
Keep customers informed about the status of orders, shipments, and warranty cases.
**Essential Responsibilities**
- Process and confirm customer purchase orders.
- Enter new customers and contacts into ERP and CRM systems.
- Manage customer complaints and close cases per procedures.
- Proactively communicate order and complaint status to customers.
**Qualifications**
- Passion for customer experience excellence.
- Ability to work under pressure.
- Attention to detail and technical aptitude.
- Excellent communication and organizational skills.
**Education and Experience**
- College degree required.
- Over 2 years of customer service experience.
- Basic knowledge of electrical power.
- Advanced English proficiency...