Customer Experience Representative

Overview

Are you a proactive, customer‑focused professional with a passion for building lasting relationships and driving account success? Are you ready to take the next step in your career, ensure customer satisfaction, and play a vital role in supporting a high‑performing sales organization?

Responsibilities

• Implementation Coordination: Facilitate the transition from Sales to Service by following standardized checklists to ensure all new deal installation steps are completed.
• Milestone Reviews: Execute structured performance check‑ins at 3, 6, and 12‑month intervals to document service levels and identify customer friction points.
• Lifecycle Monitoring: Proactively monitor lease and parts‑life data within the CRM to trigger strategic outreach 6 months prior to expiration, ensuring timely hardware upgrades and contract renewals for existing accounts.
• Experience Reporting: Generate and distribute Customer Experience R...