Customer Experience Representative

Customer Experience Representative

Location: Barcelona, Spain

Overview

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

We are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers.

As a Customer Experience Representative you will be the primary contact to provide supply chain support for our EUR‑Taste division and meet customer expectations. Our Customer Experience team also interacts on a regular basis with account managers, logistics, planning and other internal stakeholders as required.

Responsibilities

• Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management.
• Regularly update customers and internal stakeholders on order status ...