Customer Experience Representative at CFOC

Join CFOC as a Customer Experience Representative committed to improving client satisfaction. Utilize your customer service skills through calls, emails, and chats while assisting with technical and billing queries.
In this role, you'll be the frontline support for both residential and business customers, tackling technical issues and helping clients navigate service upgrades. You will enhance customer relationships by actively following up and ensuring their needs are met, ultimately contributing to high retention rates.
Key Responsibilities:
• Engage with customers for product and service solutions
• Troubleshoot basic technical issues related to connectivity
• Assist customers in activating features and upgrades
• Retain clients through effective cancellation negotiations
• Accurately document interactions in the CRM system
Requirements:
• At least 2 years in a customer service role
• Strong verbal and written communication skills
• Detail-oriented a...