Customer Experience Quality Lead — Data-Driven Coaching

Woolworths Group International is seeking a Customer Service Quality Analyst in Metro Manila, Philippines. In this role, you will lead and manage a team to ensure high customer service standards, oversee daily operations, and handle customer inquiries effectively.

As part of your responsibilities, you will conduct quality monitoring, provide feedback, and collaborate with teams to enhance customer experiences. The ideal candidate will have a strong background in quality assurance within the customer service sector.