Customer Experience QA Lead - Mortgage Servicing

Sutherland is expanding its US mortgage servicing operation and is seeking a Quality Manager to enhance customer experience. In this role, you will lead a QA program focused on first-contact resolution and customer satisfaction metrics.

The ideal candidate will have over 5 years of experience in Contact Center QA and proven success in improving key metrics. Join us for competitive compensation and the chance to shape QA strategy in a growing organization.