Customer Experience & Platforms Lead

Loreal is seeking a Customer Experience & Platforms Manager in Dubai. This role is vital for defining and executing strategies to enhance consumer engagement across platforms while ensuring digital security and compliance. The ideal candidate will manage external agencies and oversee all aspects of consumer care KPIs to maintain high standards.

Key responsibilities include administration of digital tools like Sprinklr and Salesforce Marketing Cloud, requiring significant experience in stakeholder management and agency coordination. The position offers an opportunity to significantly impact consumer loyalty and operational efficacy.