Customer Experience & Operations Specialist

Job Description

Position Responsibilities

Customer Support and Communication

• Handle customer inquiries via live chat, email, and other digital platforms professionally and promptly.
• Provide accurate product, order, and account information to both B2B and B2C customers.
• Manage escalations effectively, ensuring quick resolutions and maintaining customer trust.

Order and E-commerce Management

• Support order processing, updates, and tracking for customers across multiple e-comm...