Found Description
Customer Experience Operations Manager
This is a senior leadership role overseeing customer support strategy and operations for Realhub and Campaigntrack. You’ll lead a large PH-based team, drive transformation and efficiency, and ensure scalable, high-quality service while managing stakeholders and complex customer issues.
What You'll Be Doing
- Lead customer support strategy and operations by optimising systems, processes, and team structures to deliver a high‑quality, scalable customer experience.
- Own performance metrics like CSAT and resolution times, driving continuous improvement.
- Partner with Product and Sales to turn customer insights into product enhancements and revenue opportunities.
- Coach leaders while guiding the team through periods of change and transformation.
About You
- Minimum 8+ years of leadership and management experience in Customer Experience, Operations, or s...
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