CUSTOMER EXPERIENCE OFFICER

The Customer Experience Officer is responsible for delivering a positive, consistent, and professional customer journey across all touchpoints in the real estate lifecycle—from reservation and construction updates to unit turnover and after-sales support. The role focuses on managing customer inquiries, concerns, and service requests while ensuring timely resolution, customer satisfaction, and alignment with company policies and service standards.

Responsibilities

• Serve as the primary point of contact for buyers, homeowners, and tenants regarding inquiries, complaints, and service requests.
• Supervise the day-to-day handling of customer concerns related to construction updates, unit turnover, documentation, billing, and after-sales issues.
• Coordinate with internal departments such as Construction, Engineering, Property Management, Turnover, Finance, and Sales to ensure timely and accurate resolution of customer concerns.
• Monitor, t...