Customer Experience Officer - Cantonese speaking

Job Description

• Cantonese / Mandarin Speaking
• Glendale | Onsite
• Casual role with consistent weekday hours

About the Role
We’re looking for a confident, phone-based Customer Service Officer to support a busy clinic during a peak period. This is a short-term temporary role where language skills are critical — your ability to connect with Cantonese-speaking customers will be the key to success.

Your focus will be simple and clear: make outbound calls and secure bookings.
This assignment is expected to run for 1–2 months, with consistent weekday hours and a clearly defined scope.

What You’ll Be Doing

• Making high-volume outbound calls (around 90%) to existing customers
• Booking and rebooking appointments using set scripts and processes
• Handling a small number of inbound return calls
• Delivering warm, professional customer service ove...