Customer Experience Manager (Xico)

Join a team recognized for leadership, innovation and diversity

Successfully manage a Customer Care team for order fulfilment processes, including booking customer POs in SAP, order management, and maintaining excellent relationships with customers and business leaders. Manage the performance of team individuals and continuously improve procedures and processes to deliver best‑in‑class customer service and order fulfilment.

Key Responsibilities

• Assist in the setup of successful OTC functional teams.
• Lead the delivery of a standard, effective and efficient centralised OTC administration model to support the products business.
• Establish relationships with key stakeholders in the business.
• Work closely with all relevant departments—including sales, logistics, operations, and supply chain—to ensure standard, effective and efficient processes.
• Work within the guidelines of Integral policies and processes, utilisation of...