Customer Experience Manager Role at Michaels

Enhance the shopping experience as a Customer Experience Manager at Michaels in Nanaimo, BC. Drive operational excellence and a customer-centric culture while managing front-end activities.
As a leader in this role, you will assist the Store Manager in ensuring compliance with Standard Operating Procedures and company initiatives. You’ll cultivate a positive environment, manage omnichannel processes, and facilitate team training. Your leadership will be essential in aligning team goals with store performance and customer satisfaction.
Key Responsibilities:
• Ensure compliance with SOPs and company standards
• Oversee execution of omnichannel operations
• Train and develop sales and cashier teams
• Assist with cash handling and inventory tasks
• Act as Manager on Duty, promoting store vision
Requirements:
• Preferred experience in retail management
• Ability to perform physical tasks required by the role
• Effective communication and leadership skills