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Customer Experience Manager Role at Indigo

Indigo-Books-

ottawa, on, Canada Full-time July 09, 2026

Found Description

Join Indigo as a Customer Operations Manager, focusing on enhancing customer experiences and driving sales through leadership and innovative strategies!
In this leadership role, you will oversee the omni channel sales strategy while managing a dedicated team. Your responsibilities will include analyzing sales data to improve store performance and leading initiatives that prioritize customer satisfaction and team engagement. By fostering a positive store culture, you will play a crucial role in motivating your team.
Key Responsibilities:
• Lead a motivated team to provide high-quality service
• Assess sales and create actionable improvement strategies
• Advocate for customers in the decision-making process
• Utilize technology to enhance customer interaction
• Organize and execute store events and promotions
Requirements:
• 2-3 years of management experience in retail
• College degree preferred or equivalent experience
• Ability to manage a flexible sche...

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