Found Description
Customer Experience Manager (Real Estate)
Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Job Summary
We are seeking a Customer Experience Manager to lead initiatives that enhance customer satisfaction and service excellence throughout the real estate customer journey. The role oversees customer service operations, billing support, client communications, and after-sales services while driving continuous improvement across customer-facing processes.
Key Responsibilities
- Manage daily customer experience and customer service operations.
- Ensure timely resolution of customer concerns, service requests, and escalated issues.
- Oversee billing inquiries, payment concerns, and customer account coordination.
- Develop and implement customer experience strategies to i...