Found Description
Customer Experience Manager
Location: Quezon City, Philippines
Employment Type: Full-Time, On-site
About the Company
A rapidly growing e‑commerce platform committed to delivering a seamless and customer‑centric shopping experience. As we continue to scale, we are looking for a dynamic Customer Experience Manager to lead initiatives that enhance customer satisfaction, retention, and overall service quality.
Role Overview
The Customer Experience Manager will be responsible for designing, implementing, and optimizing strategies to improve the end‑to‑end customer journey. The ideal candidate has strong experience in e‑commerce or online platforms and is passionate about delivering exceptional customer experiences at scale.
Customer Experience Strategy
- Develop and execute customer experience strategies aligned with business goals.
- Map and improve the ...