Customer Experience Manager (Colombia)

Position Mission

The core mission of this role is to manage our online reputation and our Social Media channels, lead a team of 5 to 10 members, and identify ways to improve our communication with customers. The key responsibility is managing and engaging with an organization's online community by creating and executing community engagement strategies, moderating discussions, and responding to comments and inquiries across social media platforms and online reputation platforms. The role also participates in projects to improve the service to our customers.

Responsibilities

• Developing and managing a team coverage for social media and reputation sites communication
• Monitor, track and report on feedback and online reviews (Feedback management)
• Develop and manage long‑lasting processes that will allow us to maintain high reputation scores and social media interaction across our different domains
• Set, plan, and implement social ...