Found Description
The Customer Care Manager is responsible for leading the customer service function, ensuring high levels of customer satisfaction, and driving continuous improvement in customer experience. The role oversees the customer care team, manages service operations, and acts as a key link between customers and internal departments.
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Key Responsibilities (3 main areas)Customer Care & Service
- Lead and develop the customer care team
- Build a skilled, engaged, customer-focused team
- Oversee daily service operations and workflows
- Ensure timely, accurate handling of orders, enquiries, complaints, returns, and service issues
- Establish and improve customer service processes
- Ensure compliance with quality standards
- Prepare management reports and analyze customer trends...