Customer Experience Manager - BA/Project Manager

I'm currently working on behalf of a client who is looking for an experienced Customer Experience professiona. The role sits at the intersection of Customer Experience, Business Analysis, and Process Improvement, with a strong focus on customer journey mapping, stakeholder management, operational readiness, and cross‑functional project delivery.

Key requirements include:

• Minimum 5 years' experience in a similar Customer Experience, Business Analysis, or Process Improvement role
• Telecommunications industry background
• Strong experience driving Customer Experience and Process Improvement initiatives
• Experience working within Agile and/or Waterfall environments
• Requirements gathering, stakeholder management, and operational readiness experience
• UAT and go‑live support experience

The position offers the opportunity to work closely with Product, Operations, Technology, and Customer Service teams to drive mean...