Customer Experience Manager at BrokerLink

Become a Customer Experience Manager at BrokerLink’s Brooks branch, where your skills in leadership and customer service will shine in a permanent full-time role. Deliver exceptional experiences every day!
As the Customer Experience Manager, you'll be a leader in enhancing customer interactions and guiding your team towards exemplary service. Your leadership will foster engagement, motivate staff, and help implement strategies that resonate with clients. The role includes developing business initiatives, managing team performance, and ensuring outstanding service quality.
Key Responsibilities:
• Build a strong, motivated customer service team
• Develop strategies for superior customer experience
• Conduct regular team meetings and coaching sessions
• Monitor service quality and enhance customer engagement
• Collaborate with key partners to drive service improvements
Requirements:
• AIC - General Level 2 or equivalent certification
• Experience in insurance...