Customer Experience Leadership Role in Granby

Take the lead as a Customer Experience Lead at Scotiabank in Granby, Quebec, focusing on exceptional service and team management. This role is a cornerstone for driving customer satisfaction and achieving financial goals.
In the Customer Experience Lead position, you will supervise a team of Customer Experience Associates, encouraging a commitment to customer service excellence. As Officer in Charge, you will assist with critical situations, customer escalations, and contribute to branch success by locating areas for enhancing service experiences. Your role includes implementing new policies and leading change management initiatives.
Key Responsibilities:
• Manage and inspire a team of Customer Experience Associates
• Cultivate relationships with customers and ensure service quality
• Act as Officer in Charge for branch emergencies
• Discover ways to improve customer experiences continually
• Lead the implementation of policy changes
Requirements:
• Excellent...