Customer Experience Leader at Scotiabank

Join Scotiabank as a Customer Experience Leader, shaping positive client interactions in Toronto. Provide exceptional service while promoting digital banking solutions to achieve branch goals.
This Senior Customer Experience Associate role involves uncovering customer needs and explaining financial services clearly. You'll act as a lobby leader, driving customer satisfaction through meaningful engagement and support. Collaborate with your innovative team to not only meet but exceed branch performance targets.
Key Responsibilities:
• Act as the lobby leader for customer assistance
• Identify sales opportunities and fulfill account requests
• Educate clients on digital banking tools and services
• Cultivate strong customer relationships through service
• Contribute to a positive team performance environment
Requirements:
• Flexible availability for varied work hours
• Experience with proactive marketing and financial advice
• Technical skills to demonstra...