Customer Experience Lead Role in Orleans

Shape the future of customer interactions as a Customer Experience Lead with Scotiabank in Orleans, Ontario. Guide your team to put customers first and achieve their financial goals.
In this exciting role, you will oversee the Retail Service teams and ensure high performance while delivering exceptional customer experiences. Your leadership will drive relationship building, address customer escalations, and identify enhancement opportunities to benefit the branch. Lead change by managing the implementation of new procedures effectively.
Key Responsibilities:
• Oversee and develop your Customer Experience team
• Foster strong customer relationships for optimal service
• Manage emergencies as Officer in Charge when required
• Discover and implement customer satisfaction improvements
• Lead efforts in adopting new policies and processes
Requirements:
• Strong leadership and team management experience
• Proven customer service skills
• Previous experience i...