Customer Experience Lead: Proactive Engagement & Growth

SuperSummary is seeking a Customer Experience Manager to enhance user engagement through proactive strategies. The role involves overseeing customer support, managing brand representation on social media, and coordinating user research.

The ideal candidate will have 3-6 years in a customer experience role within a B2C subscription product. They should possess excellent English skills and experience with tools such as FreshDesk and ActiveCampaign.

This remote position offers a competitive salary and benefits, allowing you to impact SuperSummary's customer experience function significantly.