Customer Experience Lead, EMEAI

CAE

Montreal, Quebec, Canada Full time July 09, 2026

Found Description

Description

Develop and secure, key long-term relationships with decision makers in your customer portfolio

Develop and drive action plans to amaze those decision makers customer experience

Proactively escalate to get issue resolution on behalf your customers

Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items

Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement

Lead governance presentations to accurately identify situations and related action plan

Communicate with stakeholders during the management of a critical failure of a simulator (AOG)

Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities

Identify business opportunities for CAE and be a promoter for CAE

Actively participate in various continu...

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