Customer Experience Lead

Our Client is a well-established Australian business that has built a strong reputation supplying consumables, equipment and service solutions to customers nationwide. Following significant growth within its service division over the past decade, the business is investing in stronger leadership, improved processes and greater operational accountability to support future growth and enhance customer outcomes.

The Role of Customer Experience Lead is a newly created leadership position, which will take ownership of the day-to-day coordination of the national service operation. Leading a team of Service Coordinators, you will be responsible for improving communication, scheduling effectiveness, customer service standards and operational consistency across the function. This is a highly visible role that combines people leadership, service coordination and continuous improvement.

Key responsibilities include:

Leading, coaching and developing an offshor...