Customer Experience Improvement Lead

Position:Customer Experience Improvement Lead

Division:Strategy and Transformation

Department:Communications and Public Engagement

Labour Group: ESA

Posting: 5535

The Work You Will Be Involved In:

The Customer Experience Improvement Lead is responsible for advancing customer-focused service delivery across the organization. This role provides strategic and operational leadership in customer experience, including the development of corporate service standards, coordination of customer service processes, and support for cross-departmental service improvements. The position also oversees key customer-related programs and systems to ensure consistent, accurate, and responsive service across all business units.

• Leads the development, implementation, and sustainment of corporate/enterprise policies, procedures, and standards for customer service, customer experience, and co...