Customer Experience GTM Automation Engineer

Shape customer success processes at Equinix as a Customer Experience GTM Automation Engineer. Focus on developing AI-driven workflows that streamline operations and enhance client interactions in a collaborative environment.
This role requires an innovative builder who can automate customer success tasks to improve efficiency. As a key player at Equinix, you will bridge technical knowledge with business needs, ensuring that solutions address actual project requirements. Experience in integrating systems across customer success platforms is essential for this role.
Key Responsibilities:
• Automate crucial research and customer conversation processes
• Create onboarding workflows that accelerate time to value
• Develop intelligent support routing and case deflection systems
• Build solutions for operational friction points identified in the field
• Guide team members in scaling their automation
Requirements:
• Proven background in GTM engineering over 10 years<...