Found Description
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward‑thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
QA Lead with Indonesian
What is your mission?
- Dedicated Independent Quality Analyst. Work alongside the client's Quality PM, Vendor Manager, L&D PM, Policy team and wider Player Care team, to drive QA excellence within global Player Support vendors. Surface insights and recommendations to improve the quality of support, player experience, policy and processes, and ensure vendor consistency and integrity. Responsible for the quality standards of global partners through QA evaluations and deep dives. Reporting to the Independent QA/Centralized QA Account Manager.
- Responsible for continuous learning of gameplay and player support ticket handling policies...